Shipping Policy

Shipping Policy

Last updated: 09.11.2024

Thank you for visiting and shopping at Misty Comfort. We’re committed to providing you with a smooth and reliable shipping experience. Below is our shipping policy, outlining processing times, shipping rates, and delivery details.

1. Order Processing Time

  • All orders are processed within [1-3 business days, specify if different for custom/pre-order items].
  • Orders are not shipped or delivered on weekends or holidays.
  • If we’re experiencing a high volume of orders, shipments may be delayed. We will notify you by email in case of a significant delay.

2. Shipping Rates and Delivery Times

  • Domestic Shipping: We offer flat-rate, expedited, and free shipping options for domestic orders over $50
  • Note: Delivery times are estimates and begin from the shipping date, not the order date. Unforeseen circumstances (e.g., natural disasters, customs delays) may impact delivery times.

3. Order Tracking

  • Once your order has shipped, you’ll receive an email notification with tracking information. You can track your package directly on the shipping carrier’s website.

4. Shipping Restrictions

  • Currently, we ship only to the following regions: [list regions or specify if there are exclusions].
  • Orders cannot be shipped to P.O. Boxes, APO/FPO addresses.

5. Customs, Duties, and Taxes (for International Orders)

  • All international orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the customer’s responsibility and must be paid upon arrival.

6. Lost or Damaged Packages

  • Misty Comfort is not responsible for packages lost, stolen, or damaged in transit. If your order arrives damaged, please contact us within 48 hours of receiving it at [insert contact email] with your order number and photos of the damaged item. We will work with the carrier to resolve the issue where possible.

7. Shipping Policy Updates

  • We may update our shipping policy periodically. Changes will be posted on this page, and we encourage you to review it before placing an order.

8. Contact Us

  • For questions about this shipping policy, please contact us at:
    • Email: [insert contact email]
    • Phone: [insert phone number]
    • Address: [insert business address]

Thank you for shopping with Misty Comfort!